RETURNS & REFUNDS

RETURNS & REFUNDS

REFUND POLICY

It is within your right to ask for a replacement or refund under the Australian Consumer Law consumer guarantees. To be eligible for a refund, your item must be unused, in the original packaging and in the same condition that you received it. We do not accept refunds on sale-items or clearance stock. We do not accept refunds for products that have been opened or used.

If you would like to refund a product due to change of mind, a 10% restocking fee will be incurred, which will be deducted from the refund amount.

For all returns or refunds, please email us first at woof@lailaandme.com.au so we can arrange a drop off/delivery address. You are responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable – if you receive a refund, it will be for the cost of the product/s only, not the order amount including shipping.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

If an exchange has been arranged, please allow the usual packing and shipping timeframes for the replacement product to reach you.

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